Privacy Policy

Last updated: 26 September 2026

At Spokes & Sprockets, we take your privacy seriously. This policy explains what information we collect when you use our mobile bike repair services in Bristol and how we look after it.

What data we collect

We collect information you provide directly to us, including:

• Contact information: When you use our contact or support forms, we collect your name, email address, and any message details you provide.
• Booking information: When you book a service, we collect the details necessary to manage your appointment.
• Payment information: When you purchase products or services, your payment is processed via Stripe. We do not store your full credit card details on our own systems.

How we use your data

We use your data to:

• Provide the bike repair services you have requested.
• Communicate with you regarding your bookings, enquiries, or support requests.
• Process payments for services and products.

Third parties

We share your data only where necessary to run our business:

• Stripe: Used to securely process your payments.
• Platform providers: Our website and booking systems are hosted on secure platforms that help us manage our business operations.

Data storage and retention

We keep your information only for as long as we need it to provide our services and meet our legal obligations. Your data is stored securely within our business systems.

Your rights

You have the right to request access to the personal data we hold about you, or to ask us to correct or delete it. To make a request, please contact us at 0117 496 0312.